Al Hilal Airlines' recent decision to cancel some flights has raised concerns among passengers about the airline's customer service and overall experience. In response, Al Hilal Airlines conducted a data analysis on passenger feedback and discovered that customers were particularly dissatisfied with the cancellation process.
According to the data analysis, most passengers who had their flights cancelled reported feeling upset and frustrated after receiving the news. Many expressed disappointment in the fact that they had to pay for their tickets only to have them cancelled at the last minute. Some also felt that the airline should have offered more information or assistance during the cancellation process.
The data analysis also revealed that many passengers preferred to receive notifications via email rather than phone call. This suggests that the airline could improve its communication strategy by providing more options for customers to stay updated on flight status changes.
In addition to the negative feedback, the data analysis showed that Al Hilal Airlines was able to provide satisfactory solutions to some of the complaints received. For example, some customers were able to get refunds for their cancelled flights or receive alternative travel arrangements.
Overall, the data analysis highlights the importance of listening to customer feedback and addressing any issues promptly. Al Hilal Airlines can use this information to make improvements to its customer service and ensure that future cancellations do not cause as much distress for passengers.